[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What are your Delivery charges for orders?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Our delivery charges are based on the weight of your product. More information can be found on our Delivery Information page or you can add the products to your cart to see the available delivery options and prices.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]It all depends on the product you are purchasing we aim to deliver within 5 days of dispatch.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long until dispatch?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Because most of our items are personalised or hand made your order may not be dispatched until at least 7 days after ordering which means it could be at least 2 weeks before you receive your goods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Yes all orders generate invoices for every order as standard which the invoices are then emailed to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i cancel my order?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]You have the right to cancel your order within 24 hours after placing an order, after this timeframe it is impossible to cancel your order due to most products been hand made and personalised.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When the order payment is taken of my bank account?” tab_id=”1″][vc_column_text text_larger=”no”]Once your order has been placed we take the payment instantly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]We use 2 methods of payment PayPal and Square Payments for Credit/Debit Cards which are both safe and secure to use.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any additional fees?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]No. We don’t charge additional fees on top of the prices on our website. The prices you see on our website is the price you will pay at the checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I don’t have PayPal what can i do?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]You can sign up to PayPal at anytime its free to use just click here to get started. Alternatively you can use your Credit/Debit Card.[/vc_column_text][/vc_tta_section][vc_tta_section title=”If i get an approved refund how will i receive my refund?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]Its nice and simple if you pay with PayPal the money will go back into your PayPal wallet if purchased with your PayPal balance if paid by card with PayPal the amount will be refunded back to the same card. If you used your Card via our Sqaure payment gateway then the money will be returned to your card.

All refunds can take from 3-7 days to show back in your account, we have no control over the time limit it all depends on who you bank with. If you paid by PayPal Balance then the amount us usually back in your PayPal account almost instantly but still please wait at least 24 hours.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]